Warranty & Customer Support Agreement

Effective Date: 05/13/2026

This Warranty & Customer Support Agreement explains the manufacturer warranty and the support model that apply to every BlingMatiX Rhinestone Setting Machine sold. By placing an order, the customer accepts the terms below in full. This document forms part of our Terms and Conditions.

1. Manufacturer Warranty — One (1) Year

The BlingMatiX Rhinestone Setting Machine is covered by a one (1) year factory warranty provided by the manufacturer. The warranty period begins on the date the product is delivered to the customer.

WHAT IS COVERED
- Defects in materials and workmanship under normal, intended use as described in the user manual.
- Replacement parts or remote service decisions made at the manufacturer's discretion.

WHAT IS NOT COVERED
- Damage from misuse, abuse, neglect, improper installation, or operation outside published specifications.
- Damage caused by accidents, power surges, environmental conditions, liquids, or foreign objects entering the machine.
- Normal wear and tear, including feeders, belts, and other consumable parts.
- Damage caused by unauthorized modification, repair, or use of non-approved parts or accessories.
- Cosmetic damage that does not affect machine functionality.
- Any unit with an altered, defaced, or removed serial number.
- Damage that occurred during shipping (handled separately under our Return Policy and the freight carrier's claim process).

HOW TO MAKE A WARRANTY CLAIM
Email info@BlingMatiX.com with: (a) proof of purchase, (b) the machine serial number, (c) a clear description of the issue, and (d) photographs or a short video showing the problem. We will respond with the next steps. Shipping costs associated with warranty parts or service are the responsibility of the customer unless we agree otherwise in writing.

2. Technical Support — Remote Only

BlingMatiX does NOT operate any physical technical-support office, service center, or repair facility in the United States or elsewhere outside of Korea. All post-sale technical support is provided remotely.

WHAT WE PROVIDE
- Video call support (screen-share and live camera).
- Phone support during normal business hours.
- Written guidance via email and our online User Manuals and Video Tutorials.

WHAT WE DO NOT PROVIDE
- On-site installation, setup, training, repair, or maintenance.
- In-person service visits anywhere in the United States.
- Shipping the machine back to Korea for repair, except in limited cases agreed to in writing.

The customer is responsible for performing any physical handling, inspection, part replacement, or maintenance of the machine following our remote guidance. Response times for video or phone support may vary and are not guaranteed.

3. Customer Acknowledgment

By placing an order for the BlingMatiX Rhinestone Setting Machine, the customer acknowledges and agrees to the following:

(a) The machine is sold with the one (1) year factory manufacturer warranty described above, and no other express or implied warranty unless required by applicable law.

(b) No physical or on-site technical support is available from BlingMatiX in the United States. All post-sale support is limited to video and phone communication.

(c) The customer is solely responsible for proper installation, operation, training of personnel, and routine maintenance of the machine in accordance with the user manual.

(d) The customer has read and accepted our Return Policy, including its No-Returns clause for industrial equipment shipped from Korea.

(e) The customer accepts that any travel, on-site visit, or hands-on service requested by the customer is at the customer's own cost and arrangement, and is offered only if BlingMatiX agrees in writing.

This acknowledgment is a material condition of the sale. Placement of an order is taken as the customer's signed acceptance of this Agreement.

4. Contact

For warranty claims and remote support:
Email: info@BlingMatiX.com
Address: Blingmatix, D-65, 4F, 144 Dobong-ro, Gangbuk-gu, Seoul 01169, Republic of Korea