Refund policy

Effective Date: 07/28/2026

ALL SALES ARE FINAL — NO RETURNS

BlingmatiX LLC (a Texas company) is the seller. Due to the highly specialized, industrial nature of the BlingmatiX Rhinestone Setting Machine and the fact that the Product is manufactured and shipped internationally from the Republic of Korea, we do NOT accept returns or exchanges once the Product has shipped. All sales are final. By placing an order, you accept this No-Returns Policy as a material condition of the sale.

1. No Returns After Shipment
Once the Product has shipped from the manufacturer, the order cannot be returned, exchanged, or refunded — regardless of whether the Product has been opened, installed, used, or remains in its original packaging.

2. Order Cancellation Before Shipment
You may request to cancel your order BEFORE the Product has shipped by contacting us in writing at info@blingmatix.com.
- If we have not yet prepared your order for shipment, we will refund the full purchase price, less any non-refundable processing fees charged by our payment processor.
- If the order has already been prepared for shipment (packaging, customs documentation, freight booking) but has not yet shipped, a restocking and handling fee of 15% of the purchase price will apply.
- Once the Product has shipped, Section 1 applies.

3. Damage During Shipping
The Product is inspected and securely packaged before shipment. Risk of loss or damage during transit passes to the customer once the Product is handed to the carrier. If the Product arrives damaged, the customer MUST: (a) refuse delivery or note the damage on the delivery receipt at the time of receipt; (b) take clear photographs of the packaging and damaged Product before unpacking further; (c) file a damage claim directly with the freight carrier within the carrier's required timeframe (typically 24-72 hours); and (d) notify us at info@blingmatix.com within 7 days of delivery, including photographs and the carrier claim reference number. We will assist by providing shipping documentation, but we are not responsible for shipping damage; compensation for transit damage is the responsibility of the freight carrier.

4. Defective Products — Factory Warranty
If the Product is defective due to a manufacturing fault, it is covered under the one (1) year factory manufacturer warranty described in our Terms of Service, Section 9. Warranty service is NOT a return. Under warranty: the customer must contact info@blingmatix.com with proof of purchase and a description of the issue; BlingmatiX LLC, in coordination with the manufacturer, may provide replacement parts, remote troubleshooting, or other warranty remedies; shipping costs for warranty parts or service are the responsibility of the customer unless otherwise specified in writing; and the warranty does not entitle the customer to a refund or replacement machine except as expressly stated.

5. Non-Returnable Items (Always Final Sale)
Always final sale, no cancellation or refund: custom-configured machines or special orders; items marked "Final Sale," "Clearance," or "As-Is"; software licenses, digital files, and design files (once delivered); consumable parts and accessories that have been opened or used; gift cards.

6. Refusal of Delivery
If a customer refuses delivery of a properly shipped, undamaged Product without our prior written agreement, the customer remains fully responsible for the purchase price, original shipping cost, any return freight, and any customs, duties, taxes, storage, or disposal fees incurred. No refund will be issued in such cases.

7. Customer Acknowledgment
By placing an order, you confirm you have read, understood, and accepted this No-Returns Policy. You acknowledge that international return shipping of industrial equipment is impractical, and that your remedies in the event of a defect are limited to the manufacturer warranty described in our Terms of Service.

8. Contact
For pre-shipment cancellation requests, transit damage claims, or warranty inquiries:
Email: info@blingmatix.com